1. Introduction

At HeillCrase ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website heillcrase.com, including any content, functionality, and services offered on or through it.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Data

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Place an order
• Subscribe to our newsletter
• Participate in surveys or contests
• Contact us through our contact form

The personal information we collect may include:

• Name
• Email address
• Postal address
• Phone number
• Payment information (we do not store complete credit card details)
• Design preferences and custom designs you create

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Time zone setting and location
• Pages viewed and how you navigate the website
• Information about your session, including length of visit and referring website

We collect this data using cookies and similar technologies. See our Cookie Policy section for more information.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer support
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications (if you've opted in)
• Improve our website and services
• Conduct research and analysis
• Prevent fraudulent transactions
• Comply with legal obligations

We process your personal data based on one or more of the following legal grounds:

• Your consent
• The performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, which do not override your fundamental rights and freedoms

4. Sharing Your Information

We may share your information with:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, and customer service.
• Business Partners: We may share your information with business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose your information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can request that we correct inaccurate or incomplete personal data.
• Erasure: You can request that we delete your personal data under certain circumstances.
• Restriction: You can request that we restrict the processing of your personal data under certain circumstances.
• Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal data under certain circumstances.
• Withdraw Consent: If we process your personal data based on your consent, you can withdraw that consent at any time.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Please note that we may need to verify your identity before responding to your request.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

8. Cookie Policy

8.1 What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to the website owners.

8.2 Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

8.3 Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

You can also manage your cookie preferences through our cookie banner that appears when you first visit our site.

9. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:

If you are located in the European Union, you have the right to make a complaint at any time to your local data protection authority.